Last Updated: August 2024
This Privacy Policy explains how Keystone and Canopy Ltd ("we," "our," or "us"), trading under the names Petrichor, Petrichor Coffee House, Petrichor Coffee House & Bar, Terra Preta, and Terra Preta Aintree (collectively referred to as "the Brands"), collects, uses, discloses, and safeguards your information when you visit our websites, engage with our services, or interact with us in any other way.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We only collect personal information that you voluntarily provide to us when you:
- Contact us via phone, email, or our website forms.
Personal Information:
This may include your name, email address, phone number, and any other details you choose to provide when contacting us.
We do not collect non-personal information, such as browsing data or device details. We do not collect or store payment card details as all transactions are processed through third-party payment processors.
2. Contact Forms
We provide a contact form on our websites that is handled via Google Forms. When you submit a form, the information you provide (such as your name, email address, and message) is stored on Google's servers. We can access the data submitted through the form, but we do not store this data on our servers. The data is used solely to respond to your inquiries or requests.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide and Improve Services: To process your orders and provide customer support.
- To Communicate with You: To respond to your inquiries or provide important updates related to our Brands.
- To Comply with Legal Obligations: To enforce our terms and conditions and comply with legal and regulatory requirements.
4. Sharing Your Information
We may share your information with third parties only in the following situations:
- Service Providers: We may share your information with third-party vendors and service providers who assist us in operating our business, such as payment processors, and Google Forms for handling inquiries.
- Legal Requirements: We may disclose your information if required by law, or if we believe such action is necessary to comply with legal obligations or protect the rights, property, or safety of our Brands, customers, or others.
5. Security
We take the security of your information seriously and implement reasonable measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your information:
- Access: You can request access to the personal information we hold about you.
- Correction: You have the right to request correction of inaccurate information.
- Deletion: You can request the deletion of your personal information under certain circumstances.
- Communication Preferences: You can inform us of your preferences regarding how you wish to be contacted.
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us, and we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our websites with the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Keystone and Canopy Ltd
Email: info@keystoneandcanopy.co.uk
Address: 2 Molyneux Way, Aintree, Liverpool L10 2JA
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By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.